Returns and Refunds Policy
At Faris Jewels, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes, a return or an exchange may be necessary. Our return and refund policy is designed to be fair and straightforward, ensuring a hassle-free experience for our valued customers.
Conditions for Returns and Exchanges
Time Frame
You can return or exchange items within 30 days of the purchase date. This 30-day window begins from the day you receive your order, giving you ample time to decide if your purchase meets your expectations.
Condition of Returned Items
To be eligible for a return or exchange, all items must be in their original, unworn, and saleable condition. This means the items should show no signs of wear or damage and must be returned with all original packaging, including any tags or labels.
Items Purchased with Promotions
If you are returning products purchased during a promotional offer, you may be required to return any complimentary items received as part of the promotion. For multi-buy offers, all items included in the offer must be returned to receive a full refund.
Process for Returns- Step-by-Step Guide
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Before returning any items, please contact our customer service team to initiate the return process.
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Place the item(s) you wish to return in the original packaging, including the box your item(s) was delivered in. If you received additional gift packaging (such as a gift bag or gift note), please do not return these, as we will not send replacements for them.
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The cost of return postage is the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Send your package to the address provided by our customer service team.
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Once we receive your returned item(s) and confirm they are in unworn, saleable condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or card issuer.
Exchanges
If you wish to exchange an item, the process is similar to a return:
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Get in touch with our customer service team to request an exchange. Provide them with details about the item you wish to exchange and the item you would like in its place.
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Only return the item(s) and the original box they came in. Do not return any additional gift packaging, as we will not replace these items.
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The buyer is responsible for the cost of return postage.
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Send your package to the address provided by the customer support team.
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Once we receive and inspect the returned item(s), we will send out the replacement item. You will receive a confirmation email with tracking information once the exchange has been processed.
Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges for earrings. This policy helps us ensure that all our customers receive jewelry that is safe and clean.
Additional Information
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately. We will arrange for a return and provide a replacement or refund, including the cost of return postage. To expedite the process, please provide photos of the damaged or defective item and the packaging it arrived in.
International Returns
For international orders, the return process is the same, but please note that the buyer is responsible for any customs duties, taxes, or fees associated with the return shipment. We recommend checking with your local customs office for details on how to handle returned items.
Gift Returns
If you received an item as a gift and wish to return it, please contact our customer service team. We will issue a store credit for the value of the returned item(s) to the person who purchased the gift. Alternatively, if you wish to exchange the gift, we can assist with the process.
Return Processing Time
Please allow up to 14 business days for us to process your return once we receive it. During peak seasons, such as holidays, processing times may be slightly longer. We appreciate your patience and understanding.
