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FAQ

Home FAQ

Frequently asked questions

Let's discuss the most common questions about our gemstone jewelry. If you have a question not covered here, please contact our customer service team.

What types of jewelry does Faris Jewels offer? 
We offer a wide range of gemstone jewelry, including rings, necklaces, earrings, and anklets. Each piece is handcrafted with care and designed to be a unique piece of art.
Where are your gemstones sourced from? 
Our gemstones are sourced from reputable suppliers around the world, ensuring that each stone is of the highest quality and ethically sourced.
Are your gemstones natural or synthetic? 
Many of the gemstones sold on our page are natural. However, some are synthetic, or lab created. Please check each product’s page to know about each product’s specifications. If you still need further information, feel free to ask our customer support.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all
Do you offer custom jewelry designs? 
Yes, we offer custom jewelry design services. If you have a specific design in mind or would like to create a unique piece, please contact us to discuss your ideas.
How can I place an order? 
You can place an order directly through our website. Simply select the item you wish to purchase, add it to your cart, and proceed to checkout.
What payment methods do you accept? 
We accept a variety of payment methods, including credit cards, PayPal, and express transfers. You can choose your preferred payment method during the checkout process.
Do you offer international shipping? 
Yes, we offer international shipping to various destinations, including Europe, the USA, Australia, New Zealand, and Canada. Please refer to our Shipping Policy for more details.
How long will it take for my order to arrive? 
For UK orders, standard delivery takes approximately 2 working days. For international orders, delivery times can range from 7 to 10 working days, depending on the destination.
Can I track my order? 
Yes, once your order has been dispatched, you will receive a confirmation email with tracking information. You can use the tracking link provided to monitor the progress of your delivery.
What is your return policy? 
We accept returns and exchanges within 30 days of purchase. Items must be returned in their original, unworn, and saleable condition. Please refer to our Returns and Refunds Policy for detailed instructions.
Who pays for return shipping? 
The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.
Can I return earrings? 
For hygiene reasons, we cannot accept returns or exchanges for earrings. This policy helps us ensure that all our customers receive jewelry that is safe and clean.
How will I receive my refund? 
Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account.
How should I care for my gemstone jewelry? 
To keep your gemstone jewelry looking its best, avoid exposing it to harsh chemicals, extreme temperatures, and prolonged sunlight. Clean your jewelry with a soft cloth and store it in a jewelry box or pouch when not in use.
Can I wear my gemstone jewelry every day? 
Yes, you can wear your gemstone jewelry daily. However, be mindful of activities that may expose your jewelry to damage, such as heavy lifting, sports, or swimming.
How do I clean my gemstone jewelry? 
Clean your gemstone jewelry with a soft cloth and mild soap if necessary. Avoid using abrasive cleaners or brushes that could scratch the surface of the stones.
Do you offer a warranty on your jewelry? 
Yes, we offer a one-year warranty on all our jewelry. This warranty covers manufacturing defects but does not cover damage caused by misuse, accidents, or normal wear and tear.
Can you repair my jewelry if it gets damaged? 
Yes, we offer repair services for our jewelry. Please contact our customer service team with details about the damage, and we will provide you with a repair estimate and instructions.
Do you offer discounts or promotions? 
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to receive exclusive offers and updates on our latest collections.